TERMS AND CONDITIONS

Last update 25^th of November 2011

A. GENERAL

1. Cuillère B.V. Tokyostraat 7-11, 1175 RB Lijnden, The Netherlands.

Spoom.nl reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website (please see the date at the top).  It is your responsibility to read the terms and conditions on each occasion you use this website.  Your continued use of the website, purchase or use of Spoom.nl products or services for your personal or client websites, implies that you have read and accepted  the latest terms and conditions.

1.2  If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

1.3  If you have any questions or concerns, you may contact us at the Contact Us page.

B.  COPYRIGHT INFORMATION

All editorial content and graphics on our sites are protected by copyright, international treaties and other applicable copyright laws and may not be copied without the express permission of Spoom.nl, which reserves all rights. Re-use of any of Spoom.nl’s editorial content and graphics for any purpose without our permission is strictly prohibited.

 

C. ORDERING, DELIVERY, RETURNS, REFUNDS & SUPPORT

1.  PLACING AN ORDER

To comply with consumer legislation we are required to provide full details of how to order from this website.

You are asked to create an account when you place your first order online, this is not compulsory.

Please follow these 5 simple steps to shop at Spoom.nl:

1. Browse our coats by clicking the images in the webshop overview. This takes you to a product detail page with product information and photos that show the coat in 4 different views. To view more coats, you can click NEXT or PREVIOUS on the product page or go back to the webshop overview
2. Found the coat you like? Select your colour and size, then just click ADD TO CART.
3. If you would like to look at other items and continue shopping, just repeat step 1 and 2. If you are ready to place your order, click CHECKOUT
4. Now choose to checkout as a guest OR create a Spoom.nl user account (for future convenience) and click CONTINUE. If you already have an account you can log in.
5. Please enter all required details carefully (Billing information, Shipping information, Shipping Method, Payment Information) and when done, click PLACE ORDER.

You will receive an order confirmation email instantly. Please check this order confirmation carefully and if any information is not correct please contact us at shop@spoom.nl  immediately.

Your order will be processed the next working day (Mon-Fri, 9am-5pm, Dutch time: GMT+1). After your order is processed your parcel will be shipped from our warehouse in 24 hours and we will send you a second email with tracking info.

PAYMENT

As a Payment Service Provider, ICEPAY offers merchants the possibility to offer all kinds of payment methods, such as iDEAL and PayPal, in their webshop. This way, you as a consumer can do your online transaction to spoom.nl in a safe and sound payment environment. You can find more information about your online payment at the ICEPAY website. ICEPAY ensures your secured payment, while we ensure the delivery and quality.

In addition, Spoom will ONLY use your personal data for your shopping account (and, if you choose to receive our newsletter, for sending you a newsletter from time to time). Spoom will never transfer or sell your personal data to a third party.

Discount coupon codes issued by Spoom can be used in your shopping cart. Just enter the code in the discount code field and click OK. The discount will be deducted from the total. After that, click CHECKOUT.

We accept the following payment methods: Visa, Mastercard, iDEAL (for Dutch bank accounts) and PayPal.

DELIVERY

We ship worldwide! Within the European Union parcels will be delivered by DPD. For countries outside of the EU, please contact us on shop@spoom.nl to find out which courier service will be used and what the estimated delivery time is to your country.

We ship your orders to Netherlands, Belgium and Luxembourg for free. Other European Union countries are €9,95, Rest of the World €14,95.

After placing your order, it will be processed the next working day (Mon-Fri, 9am-5pm, Dutch time: GMT+1). Once the order is processed it will be sent from our warehouse within 24 hours.

We can only change the delivery address before the goods are to be dispatched. Once we have dispatched the order we are unable to change the delivery address.

If you haven’t received your order after the expected delivery time please check the delivery address on the confirmation email we sent you. If the address is incorrect contact us on shop@spoom.nl We will advice you how to receive the parcel. Please allow 5-7 working days after the parcel left our warehouse (depending on the destination) before inquiring about your order.

RETURNS & REFUNDS

Can i return or exchange an item I bought?

Items can be returned or exchanged within 14 days from date of delivery.

In case you are not satisfied with your purchase and wish to exchange or return an item please contact us on shop@spoom.nl If you do, don’t forget to mention: your name, your order number or order date, and the name of the product(s). We will email you detailed instructions how to return the items and receive a refund for the amount of your order or how to exchange an item. When you exchange an item, we will send the new item to you for free.

In both cases (return and exchange), postal costs of sending the items back to Spoom are for the sender. Make sure to keep your postal slip as proof you’ve sent us the item(s) to be returned or exchanged).

After the return is received we will email you a confirmation and will process the refund the same working day. You will receive the refund within one week, depending on the method of payment you used and your bank.

Please contact us at shop@spoom.nl if you have not received your refund more than 1 week after our refund confirmation email. If you have not yet received this confirmation email, it is possible we haven’t received the item in return yet. Please send us an email and enclose a copy of your postal slip in the attachment. We will try to track your order and refund you as soon as possible.

We will place a refund on the card/ account the payment came from. Have you used PayPal please check their refund policy online.

Please note, Spoom.nl reserves the right to reject returned items when sent after the return period, or reject returned items clearly show signs of wear or are damaged/altered in any other way.